We send annual letters to county/county borough councils and local health boards/NHS trusts concerning the complaints we have received and considered during the year. The aim is to provide these bodies with information to help them improve both their complaint handling and the services that they provide.

 

Browse below by year.

The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2022/23.

 

Local Authorities

Blaenau Gwent

Bridgend

Caerphilly

Cardiff

Carmarthenshire

Ceredigion

Conwy

Denbighshire

Flintshire

Gwynedd

Isle of Anglesey

Merthyr Tydfil

Monmouthshire

Newport

Neath Port Talbot

Pembrokeshire

Powys

Rhondda Cynon Taf

Swansea

Torfaen

Vale of Glamorgan

Wrexham

 

Health Boards

Aneurin Bevan University Health Board

Swansea Bay University Health Board

Betsi Cadwaladr University Health Board

Cardiff & Vale University Health Board

Cwm Taf Morgannwg University Health Board

Hywel Dda University Health Board

Powys Teaching Health Board