We send annual letters to county/county borough councils and local health boards/NHS trusts concerning the complaints we have received and considered during the year. The aim is to provide these bodies with information to help them improve both their complaint handling and the services that they provide.
Browse below by year.
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2023/24.
Local Authorities
Health Boards
Aneurin Bevan University Health Board
Swansea Bay University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf Morgannwg University Health Board
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2022/23.
Local Authorities
Blaenau Gwent
Bridgend
Caerphilly
Cardiff
Carmarthenshire
Ceredigion
Conwy
Denbighshire
Flintshire
Gwynedd
Isle of Anglesey
Merthyr Tydfil
Monmouthshire
Newport
Neath Port Talbot
Pembrokeshire
Powys
Rhondda Cynon Taf
Swansea
Torfaen
Vale of Glamorgan
Wrexham
Health Boards
Aneurin Bevan University Health Board
Swansea Bay University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Powys Teaching Health Board
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2021/22.
Local Authorities
Health Boards
Swansea Bay University Health Board
Aneurin Bevan University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf Morgannwg University Health Board
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2020/21.
Local Authorities
Health Boards
Swansea Bay University Health Board
Aneurin Bevan University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf University Health Board
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2019/20.
Local Authorities
Health Boards
Swansea Bay University Health Board
Aneurin Bevan University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf University Health Board
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2018/19.
Local Authorities
Health Boards
Swansea Bay University Health Board
Aneurin Bevan University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf University Health Board