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Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cwm Taf Morgannwg Health Board

Report date

09/05/2022

Subject

Clinical treatment outside hospital; Dentist

Outcome

Early resolution

Case ref number

202108706

Report type

Early resolution

Relevant body

A Dental Practice in the area of Cwm Taf Morgannwg Health Board

Miss X complained that she was left with financial loss due to the
treatment received at the Dental practice, and despite putting a formal complaint forward, she had not yet received a response.
The Ombudsman was concerned that Miss X had yet to receive a
response to her concerns and contacted the Dental Practice. As an
alternative to an investigation, the Dental Practice agreed to provide
Miss X with a formal response to her complaint by 31 May 2022. The
Ombudsman accepted this as a resolution to Miss X’s complaint.

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