Miss X complained that she was left with financial loss due to the
treatment received at the Dental practice, and despite putting a formal complaint forward, she had not yet received a response.
The Ombudsman was concerned that Miss X had yet to receive a
response to her concerns and contacted the Dental Practice. As an
alternative to an investigation, the Dental Practice agreed to provide
Miss X with a formal response to her complaint by 31 May 2022. The
Ombudsman accepted this as a resolution to Miss X’s complaint.
