Report Date


Case Against

Cardiff Council


Refuse collection. recycling and waste disposal

Case Reference Number



Early resolution

Mr X complained that the Council had repeatedly failed to collect his waste and despite making numerous complaints over the years the non-collection was still occurring.

The Council acknowledged the repeated failings and agreed to undertake the following in settlement
of Mr X’s complaint:

1. Provide a formal written apology to Mr X.

2. Financial redress to Mr X in the sum of £75, in recognition of the time and trouble to which he
had been put in repeatedly complaining about this matter.

3. A commitment to monitor/audit compliance with his collection service for the next 4 months.

4. In the event of further failed collections a telephone call to be placed to Mr X to apologise
and to confirm rectification will be achieved within 48 hours.

The Ombudsman considered this to represent an appropriate