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Services for People with a disability inc DFGs : Isle of Anglesey County Council

Report date

02/02/2022

Subject

Services for People with a disability inc DFGs

Outcome

Early resolution

Case ref number

202106137

Report type

Early resolution

Relevant body

Isle of Anglesey County Council

Ms A complained that Direct Payments offered by the council were insufficient, that carer assessments were not in place and that adaptation work to her property had not been progressed because she was unable to appoint an agent. The council agreed to help Ms A identify and appoint an agent, to offer carer assessments and to provide Ms A information with information on the dispute resolution process so that concerns about Direct Payments could be addressed.

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