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Case Against

Ceredigion County Council



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Early resolution

Ms X complained that the Council had not responded to her concerns regarding the care she had been providing to her friends. Ms X said that support she had requested had not been supplied.
The assessment found that the Council had not formally responded to Ms X’s complaint. The Council agreed to do so but would first contact the complainant, within 10 working days, to clarify her complaint. The Council agreed to provide an update to this office on its progress with formal consideration of the complaint within 20 working days. The Council also agreed to identify any social care needs that the complainant or her friends had (subject to the necessary consents) and to take steps to put in place any appropriate support services as soon as possible.