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Various Other : Cardiff Council

Report date

01/09/2021

Subject

Various Other

Outcome

Early resolution

Case ref number

202101978

Report type

Early resolution

Relevant body

Cardiff Council

Mr X complained that the Council failed to carry out a bulky items collection from his property.

In considering the complaint, the Ombudsman noted there was disagreement between Mr X and the Council regarding whether the collection was due to take place from the front or the driveway of his property. However there was no dispute that Mr X had paid a fee for the service, which was not carried undertaken on the scheduled date.

Following discussions with the Ombudsman, the Council agreed that, within 30 working days, it would give Mr X a refund of the monies paid and issue an apology letter in respect of the failed collection.

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