Miss H complained that on agreeing to a mutual exchange property with the Association, she felt that the standard was poor and the property she swapped for did not meet the standards she expected, and that the Association failed to complete a thorough inspection on the property she accepted.
The Ombudsman was concerned that Miss H was having issues with the standard of her property standards and contacted the Association. As an alternative to an investigation, the Association agreed that it would, by 11 November 2022 write to Miss H and advise her of the works that will be conducted, along with a timeframe for the works to be completed. It also agreed that it would renew the flooring of the downstairs bathroom and WC and fix the leak in the toilet by the same date.