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Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Bron Afon Community Housing Ltd

Report date

30/09/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202203649

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

Ms X complained that the Practice did not respond to her complaint, which she made to it in November 2021, regarding a failure to refer her for bone density scan which Ms X believes could have expedited an earlier diagnosis of osteoporosis.

The Ombudsman contacted the Surgery, and it agreed to provide a response to Ms X complaint by 19 October 2022. It also agreed to apologise to Ms X for the delay in responding to her complaint and provide an explanation to her for the delay. The Ombudsman accepted these actions in settlement of Ms X’s complaint and as an alternative to an investigation.

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