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Adult Mental Health : Betsi Cadwaladr University Health Board

Report date



Adult Mental Health


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

Mrs X complained about aspects of her care under Adult Mental Health Services. Whilst Mrs X had received a formal complaint response from the Health Board, she indicated to the Ombudsman’s office that it did not fully address her complaint regarding the service she received from her Community Psychiatric Nurse.

The Ombudsman decided that it would be beneficial for Mrs X to receive a further response from the Health Board. She decided to settle the complaint without investigation.

The Ombudsman sought and gained the Health Board’s agreement to respond to Mrs X’s concerns within30 working days.