This factsheet explains how what complaints we can look at. It also directs you to more information about how we will deal with your complaint.
We want to make it easy for everyone to use our services. We cannot advocate on your behalf but we can point to you an organisation that can help. We can also change the way we communicate with you depending on your needs. Please let us know what your needs are, and we will do our best to help. You can find more information about the support we can offer here.
We can look into complaints about:
Occasionally, a complaint can involve more than one organisation. If as well as the independent care provider you want to complain about services provided by a public body, such as the NHS in Wales or your local council, we can look into these parts of your complaint too.
If you complain to us about an independent care provider, we will deal with that complaint in the same way as we deal with complaints about any other service provider. You can find a detailed guide here.