Report Date

17/12/2021

Case Against

Swansea Bay University Health Board

Subject

Health

Case Reference Number

202105664

Outcome

Early resolution

Mrs X complained that the Health Board had failed to respond to her complaint about the treatment provided to her late husband, which she made to it on 12 May 2021.

The Health Board agreed to complete the following in settlement of Mrs X’s complaint:

By 17 January 2022

a) Apologise to Mrs X for the delay in responding to her complaint

b) Provide Mrs X with a complaint response