Ambulance Services : Welsh Ambulance Services NHS Trust
Report date
06/05/2022
Subject
Ambulance Services
Outcome
Early resolution
Case ref number
202108254
Report type
Early resolution
Relevant body
Welsh Ambulance Services NHS Trust
Ms X complained that WAST had failed to transport her to and from her hospital appointments on various occasions resulting in missed appointments.
In considering the complaint the Ombudsman was concerned that there was an issue of a time discrepancy with one of the appointments which WAST had failed to address in its response. As an alternative to an investigation, she asked WAST to complete the following in settlement of Ms X’s complaint:
a) Apologise to Ms X for not addressing the time discrepancy in the original response
b) Provide Ms X with an additional explanation
6 May 2022