Report Date


Case Against

Welsh Ambulance Services NHS Trust


Ambulance Services

Case Reference Number



Early resolution

Ms X complained that WAST had failed to transport her to and from her hospital appointments on various occasions resulting in missed appointments.

In considering the complaint the Ombudsman was concerned that there was an issue of a time discrepancy with one of the appointments which WAST had failed to address in its response. As an alternative to an investigation, she asked WAST to complete the following in settlement of Ms X’s complaint:

a) Apologise to Ms X for not addressing the time discrepancy in the original response

b) Provide Ms X with an additional explanation

6 May 2022