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Housing : Bron Afon Community Housing Ltd

Report date

25/01/2022

Subject

Housing

Outcome

Early resolution

Case ref number

202104846

Report type

Early resolution

Relevant body

Bron Afon Community Housing Ltd

Mr A complained that Bron Afon Community Housing Ltd (“the Association”) refused to replace the flooring in his extension. He also complained that his complaint about outstanding repairs, first made in December 2019, had not been progressed from Stage 1 of the Association’s complaints policy.

The Ombudsman may not be able to determine who is liable to replace the flooring. The evidence suggested there was a delay in escalating the Stage 1 complaint. The Ombudsman decided to settle the complaint.

He sought the Association’s agreement to complete a Stage 2 investigation of the flooring issue and complaints previously considered at Stage 1.

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