Housing : Bron Afon Community Housing Ltd
Report date
25/01/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202104846
Report type
Early resolution
Relevant body
Bron Afon Community Housing Ltd
Mr A complained that Bron Afon Community Housing Ltd (“the Association”) refused to replace the flooring in his extension. He also complained that his complaint about outstanding repairs, first made in December 2019, had not been progressed from Stage 1 of the Association’s complaints policy.
The Ombudsman may not be able to determine who is liable to replace the flooring. The evidence suggested there was a delay in escalating the Stage 1 complaint. The Ombudsman decided to settle the complaint.
He sought the Association’s agreement to complete a Stage 2 investigation of the flooring issue and complaints previously considered at Stage 1.