Refuse collection. recycling and waste disposal : Cardiff Council
Report date
23/03/2022
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202108059
Report type
Early resolution
Relevant body
Cardiff Council
Mr X complained that he did not receive his order of green recycling bags, and that the Council failed to respond to his formal complaint.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mr X with a formal response to his complaint by 31 March 2022. The Council also confirmed that recycling bags have now been delivered to Mr X.