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Refuse collection. recycling and waste disposal : Cardiff Council

Report date

23/03/2022

Subject

Refuse collection. recycling and waste disposal

Outcome

Early resolution

Case ref number

202108059

Report type

Early resolution

Relevant body

Cardiff Council

Mr X complained that he did not receive his order of green recycling bags, and that the Council failed to respond to his formal complaint.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mr X with a formal response to his complaint by 31 March 2022. The Council also confirmed that recycling bags have now been delivered to Mr X.

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