Report Date

23/03/2022

Case Against

Cardiff Council

Subject

Refuse collection. recycling and waste disposal

Case Reference Number

202108059

Outcome

Early resolution

Mr X complained that he did not receive his order of green recycling bags, and that the Council failed to respond to his formal complaint.
The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mr X with a formal response to his complaint by 31 March 2022. The Council also confirmed that recycling bags have now been delivered to Mr X.