Report Date

25/04/2022

Case Against

Taff Housing Association

Subject

Housing

Case Reference Number

202108122

Outcome

Early resolution

Miss X complained that despite complaining to the Association about water rate fees, the Association had yet to respond.

The Ombudsman was concerned that Miss X had yet to receive a response and contacted the Association. As an alternative to an investigation, the Association agreed to provide Miss X with a response to her complaint by 29 April 2022. The Ombudsman accepted this as a resolution to Miss X’s complaint.