Housing : Taff Housing Association
Report date
25/04/2022
Subject
Housing
Outcome
Early resolution
Case ref number
202108122
Report type
Early resolution
Relevant body
Taff Housing Association
Miss X complained that despite complaining to the Association about water rate fees, the Association had yet to respond.
The Ombudsman was concerned that Miss X had yet to receive a response and contacted the Association. As an alternative to an investigation, the Association agreed to provide Miss X with a response to her complaint by 29 April 2022. The Ombudsman accepted this as a resolution to Miss X’s complaint.