Report Date


Case Against

A GP Practice in the area of Cardiff & Vale University Health Board



Case Reference Number



Early resolution

Ms X complained that the Practice did not respond to her complaint, which she made to it in November 2021, regarding a failure to refer her for bone density scan which Ms X believes could have expedited an earlier diagnosis of osteoporosis.

The Ombudsman contacted the Surgery, and it agreed to provide a response to Ms X complaint by 19 October 2022. It also agreed to apologise to Ms X for the delay in responding to her complaint and provide an explanation to her for the delay. The Ombudsman accepted these actions in settlement of Ms X’s complaint and as an alternative to an investigation.