Report Date


Case Against

Cardiff Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr X said that the Council was delayed in rectifying a fault with his boiler, leaving him with no heating or hot water. Mr X said that he incurred extra charges due to a leak from the boiler and as a result of having to use other means to heat water.

The Ombudsman found that there had been a delay on the part of the Council in resolving the fault. The Ombudsman sought and gained the Council’s agreement to provide a substantive explanation for the delay, to consider providing reimbursement for the additional charges incurred and to consider making a time and trouble payment.

The Council agreed to provide Mr X with this information and consider the issue of reimbursement within 20 working days.