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Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Cardiff Council

Report date

11/01/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202105816

Report type

Early resolution

Relevant body

Cardiff Council

Mr X said that the Council was delayed in rectifying a fault with his boiler, leaving him with no heating or hot water. Mr X said that he incurred extra charges due to a leak from the boiler and as a result of having to use other means to heat water.

The Ombudsman found that there had been a delay on the part of the Council in resolving the fault. The Ombudsman sought and gained the Council’s agreement to provide a substantive explanation for the delay, to consider providing reimbursement for the additional charges incurred and to consider making a time and trouble payment.

The Council agreed to provide Mr X with this information and consider the issue of reimbursement within 20 working days.

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