Report Date


Case Against

Cwm Taf Morgannwg University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr X complained that the Health Board had failed to provide him with a follow-up response to his complaint.

In considering the complaint, the Ombudsman was concerned that Mr X had not received an acknowledgement to his emails or a follow-up response. As an alternative to an investigation and in settlement of the complaint, the Health agreed to undertake the following, by

17 January 2022:

a) Apologise to Mr X for not responding to his emails

b) Provide Mr X with a payment of £150 in recognition of the poor communication

c) Provide Mr X with a follow-up complaint response