Report Date


Case Against

Merthyr Tydfil County Borough Council


Council Tax

Case Reference Number



Early resolution

Mr X complained about the Council’s handling of his complaint concerning Council tax liability. He said that it had not been considered under the Council’s formal complaints policy.
The Ombudsman found that the Council had not considered the complaint under its complaints policy. He sought and gained the Council’s agreement to do so and to respond to Mr X accordingly.