Report Date

03/01/2022

Case Against

Merthyr Tydfil County Borough Council

Subject

Council Tax

Case Reference Number

202107135

Outcome

Early resolution

Mr X complained about the Councilā€™s handling of his complaint concerning Council tax liability. He said that it had not been considered under the Councilā€™s formal complaints policy.
The Ombudsman found that the Council had not considered the complaint under its complaints policy. He sought and gained the Councilā€™s agreement to do so and to respond to Mr X accordingly.