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Adult Mental Health : Swansea Bay University Health Board

Report date



Adult Mental Health


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Swansea Bay University Health Board

Mr X complained about the care and treatment provided to him by the Health Board. He said that it had discharged him inappropriately and without telling him. Mr X also complained about a general lack of support, misdiagnosis and failure to supply adequate care and treatment.
The Ombudsman found that the Health Board had not fully considered the complaints under its complaints policy. He sought and gained the Health Board’s agreement to do so and to respond to Mr X accordingly.