Adult Mental Health
Swansea Bay University Health Board
Mr X complained about the care and treatment provided to him by the Health Board. He said that it had discharged him inappropriately and without telling him. Mr X also complained about a general lack of support, misdiagnosis and failure to supply adequate care and treatment.
The Ombudsman found that the Health Board had not fully considered the complaints under its complaints policy. He sought and gained the Health Board’s agreement to do so and to respond to Mr X accordingly.