Ms X complained that the Council had failed to repair her ceiling despite undertaking numerous inspections.
The Ombudsman found that the Council has failed to provide a complaint response which specifically addressed Ms X’s concerns about the condition of her ceiling. The Council agreed to complete the following in settlement of the complaint by 19 September 2022, as an alternative to the Ombudsman investigating it:
a) Write to Ms X with an apology for the failure to address her specific concerns regarding the condition of her ceiling
b) Provide an explanation for this oversight
c) Issue its complaint response.