Mr X complained about the poor care and treatment he had received from a GP practice in the area of Swansea Bay University Health Board (“the Practice”). He was unhappy that he had not received a response to his complaint.
In making enquiries with the Practice, the Ombudsman was advised that a response was in the process of being prepared. The Ombudsman decided to settle the matter without an investigation.
In settlement of the complaint the Practice agreed to,
By 30 November 2021
a) Provide Mr X with an apology for the delay in responding to his complaint
b) Provide Mr X with a detailed complaint response