Report Date


Case Against

Swansea Bay University Health Board



Case Reference Number



Early resolution

Ms X complained about the standard of mental health care that Swansea Bay University Health Board (“the Health Board”) had provided. She was unhappy with the Health Board’s response to her complaints and raised the outstanding issues with the Ombudsman. Whilst the Ombudsman decided not to investigate 2 aspects of Ms X’s complaint, he found that the Health Board had not responded to the third aspect concerning the prescribing of an increased dose of medication.

The Health Board therefore agreed to provide a further response to Ms X by 17 July 2022.