Select Your Language

Health : Hywel Dda University Health Board

Report date

7th Apr 2021

Subject

Health

Outcome

Early resolution

Case ref number

202005549

Report type

Early resolution

Relevant

Hywel Dda University Health Board

Complaint handling – no PTR response a year after submission.

*************************************

Ms X complained about the Health Board’s failure to provide a response to a complaint submitted to it (about her mother’s care in hospital) a year earlier.
The Ombudsman contacted the Health Board, which agreed to (within 10 working days) issue an apology to Ms X, offer financial redress for the time and trouble in pursuing the complaint and (within 20 working days) issue a comprehensive written response to the complaint.

Back