Health : Aneurin Bevan University Health Board
Report date
25/06/2021
Subject
Health
Outcome
Early resolution
Case ref number
202101496
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Mrs B complained about the length of time is it taking Aneurin Bevan University Health Board (“the Health Board”) to investigate the complaint which she submitted 12 months ago.
The Ombudsman was concerned about the delay and contacted the Health Board who agreed to take the following action:
a) Provide a full response within four weeks
b) Apologise for the delay and provide an explanation
c) Pay Mrs B the sum of £100 for the inconvenience caused by the delay