Merthyr Valleys Homes
Ms X complained about a noise nuisance at a neighbouring property owned by the Association, and
that the Association had not fully responded to her complaint.
The Ombudsman was concerned that Ms X had not received a formal response to her complaint and that
she had been inconvenienced by the organisation’s actions. He decided to settle the complaint
without an investigation.
The Ombudsman sought and gained the Association’s agreement to provide Ms X with a formal response
in relation to her complaint, which had already
been actioned by the time his enquiries were concluded.