Select Your Language

Roads and Transport : Cardiff Council

Report date

04/08/2021

Subject

Roads and Transport

Outcome

Early resolution

Case ref number

202101701

Report type

Early resolution

Relevant body

Cardiff Council

Mr X complained that the Council’s Highways Department failed to respond to his email correspondence. He also complained that following his formal complaint to the Council regarding that matter, he had not received a complaint response.

Following discussions with the Ombudsman, the Council agreed that it would provide a written complaint response to Mr X, and make an ex-gratia payment of £125 in recognition of the time and trouble taken by him in pursuing the complaint.

The Council agreed to do so within 7 days of the date of the decision.

Back