Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mrs X complained that the Health Board had failed to respond to her complaint about being administered medication that she was allergic to. Mrs X also complained that the Health Board issued her with a response letter that did not address her recent complaint, and, instead, addressed an historic complaint from 2020.

The Ombudsman decided that the Health Board should provide Mrs X with a written response (by 7 March) which should address her complaint. It should also include an explanation and an apology for the confusion and delay in its response.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.