Mr A, a Council tenant, complained that, despite submitting numerous requests for repair works to be carried out to his home, the Council failed to investigate and rectify a water-leak (the source of which is uncertain) and/or treat patches of mould that developed in the property as a result. Mr A provided photographic evidence of what appears to be mould/water-related damage to the décor of the walls and ceilings, along with cracks in the wall and ceiling plaster.
The Council agreed to undertake the following in settlement of Mr A’s complaint:
• Contact Mr A before 23 July 2021 to arrange a convenient time to conduct an inspection of his property in regard to his concerns about water leakage, dampness, mould and other issues
• Conduct the inspection within an agreed time frame and prepare an appropriate report
• Carry out any remedial work that the Council deems appropriate (depending on the outcome of the inspection and in accordance with its policies and procedures governing repair work).
The Ombudsman considered this to represent an appropriate settlement.