Report Date


Case Against

A GP Practice in the area of Aneurin Bevan University Health Board



Case Reference Number



Early resolution

Mrs A complained that the GP Practice had failed to provide a response to a complaint submitted on 25 October 2020 in respect of treatment provided to her late father.

The Ombudsman found that the Practice had not responded to the complaint, despite a letter being sent to the Practice by his office on 17 December 2020, requesting it to do so.

The Ombudsman contacted the Practice and it agreed to, within 10 working days:

· Provide a comprehensive response to the complaint submitted by Mrs A on 25 October 2020, in respect of treatment provided to her late father, Mr B.

The Ombudsman was satisfied that this would provide a resolution to the issues considered in this complaint.