Report Date


Case Against

A GP Practice in the area of Betsi Cadwaladr University Health Board


Clinical treatment outside hospital; GP

Case Reference Number



Early resolution

Mrs X complained that the Practice had not responded to a follow-up letter that she had sent in relation to her complaint in June 2021.

The Practice accepted that there had been delay in responding due to the pressures on the service. It agreed to provide a formal written response within 3 weeks.