Public Services Ombudsman for Wales

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We have legal powers to look into complaints about public services and independent care providers in Wales. We also investigate complaints that local government councillors have breached their authority’s code of conduct. We are independent of all government bodies and our service is impartial and free of charge.

To find out how we consider complaints about hospital-acquired COVID-19.

The latest case summary findings

Factsheets to help you understand what we can and cannot investigate

Information on the Complaints Standards Authority - Handling complaints, Reports, Training & Resources

"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."

Complainant

"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."

Complainant

Oral complaint

"I will never forget this experience … I am extremely grateful."

Complainant

"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."

Complainant

"Thank you for the prompt turn around!"

Complainant

"You are a very important service for people with questions that need answers. Thank you."

Complainant