The Public Services Ombudsman for Wales has legal powers to look into complaints about public services and independent care providers in Wales. The Ombudsman also investigates complaints that members of local government bodies have breached their authority’s code of conduct. He is independent of all government bodies and provides a free and independent service.
“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”
Ms C
Complainant
“It just shows that making a complaint does make a difference.”
Mr N
Complainant
"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."
Ms F
Complainant
Coronavirus (COVID-19)
In line with all public services in Wales, the Public Services Ombudsman for Wales is closely monitoring the ongoing impact of Coronavirus (COVID-19) on public services and on our organisation. We will continue to provide a service that is as normal as possible, but our office remains closed to the public. Thank you.
