Public Services Ombudsman for Wales

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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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Pensioner Dies After Health Board Fails to Recognise Kidney Failings: Ombudsman Investigation

22 Jan

Mental Health Patient Subject to Attacks in Locked Rehabilitation Unit

30 Nov

Patient Dies After Wound Care Failures: Ombudsman Investigation

20 Nov

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

Case Books

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Ombudsman Casebook 34

July - September

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Ombudsman Casebook 33

April - June

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Ombudsman Casebook 32

January - March

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