We have legal powers to look into complaints about public services and independent care providers in Wales. We also investigate complaints that local government councillors have breached their authority’s code of conduct. We are independent of all government bodies and our service is impartial and free of charge.
"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
Complainant
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Complainant
Oral complaint
"I will never forget this experience … I am extremely grateful."
Complainant
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
Complainant
"Thank you for the prompt turn around!"
Complainant
"You are a very important service for people with questions that need answers. Thank you."
Complainant
Our phone lines are currently closed due to some IT issues. We are working to resolve these issues and will return any voicemails as soon as possible. However, there will be some delays in us acknowledging and progressing complaints. We apologise for any inconvenience caused.