We have legal powers to look into complaints about public services and independent care providers in Wales. We also investigate complaints that local government councillors have breached their authority’s code of conduct. We are independent of all government bodies and our service is impartial and free of charge.
“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”
Ms C
Complainant
“It just shows that making a complaint does make a difference.”
Mr N
Complainant
"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."
Ms F
Complainant
"Thank you with all my heart for your thorough investigation and all your hard work. What you and your team do is so important. It brings answers to families in dire need and helps so much when we are literally alone in the dark and you manage to bring some light. Thank you for all your kindness and hard work."
