Public Services Ombudsman for Wales

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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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New Ombudsman report finds Swansea Bay University Health Board failed to recognise stroke symptoms in pensioner who later died

19 Feb

New Ombudsman report finds vulnerable North Wales man choked to death after “communication failings” between care bodies

6 Feb

New Ombudsman report finds Flintshire County Council guilty of maladministration over nuisance car wash

23 Jan

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

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