Public Services Ombudsman for Wales

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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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North Wales Council Mistakenly Destroys Car After Driver Hospital Stay

17 Oct

Vulnerable man left “blocking out the world” while waiting for medical assessments

5 Oct

Vulnerable Woman Left Exposed to Financial Exploitation

31 Aug

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

Case Books

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Ombudsman Casebook 33

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Ombudsman Casebook 32

January - March

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Ombudsman Casebook 27

October - December

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Ombudsman Casebook 31