Our Vacancies
The latest case summary findings
Factsheets to help you understand what we can and cannot investigate
Information on the Complaints Standards Authority - Handling complaints, Reports, Training & Resources
Information for councillors
"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
Complainant
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Oral complaint
"I will never forget this experience … I am extremely grateful."
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
"Thank you for the prompt turn around!"
"You are a very important service for people with questions that need answers. Thank you."
Our phone lines will be off on Monday due to the bank holiday and on Tuesday due to staff meetings. We will return voicemails as soon as possible.
