Public Services Ombudsman for Wales

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We have legal powers to look into complaints about public services and independent care providers in Wales. We also investigate complaints that local government councillors have breached their authority’s code of conduct. We are independent of all government bodies and our service is impartial and free of charge.

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How to complain How to complain

To find out how to make a complaint online, by phone or in writing

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Our Findings Our Findings

The latest case summary findings

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Factsheets Factsheets

Factsheets to help you understand what we can and cannot investigate

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For Organisations For Organisations

For Public Service Providers needing more information

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Information for Elected Members Information for Elected Members

Former Councillor Caryl Vaughan of Llansantffraed Community Council

We have retained Chwarae Teg FairPlay Employer award at silver level

Former Councillor Gordon Lewis of Pencoed Town Council & Former Councillor Paul Dowson of Pembrokeshire County Council

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

"Thank you with all my heart for your thorough investigation and all your hard work. What you and your team do is so important. It brings answers to families in dire need and helps so much when we are literally alone in the dark and you manage to bring some light. Thank you for all your kindness and hard work."

Ms B Complainant