Public Services Ombudsman for Wales

Close

Type in your search and hit enter to see results

Select Your Language

Close

We have legal powers to look into complaints about public services and independent care providers in Wales. We also investigate complaints that local government councillors have breached their authority’s code of conduct. We are independent of all government bodies and our service is impartial and free of charge.

block image

How to complain How to complain

To find out how to make a complaint online, by phone or in writing

block image

Our Findings Our Findings

The latest case summary findings

block image

Factsheets Factsheets

Factsheets to help you understand what we can and cannot investigate

block image

For Organisations For Organisations

For Public Service Providers needing more information

block image

Information for Elected Members Information for Elected Members

Welcome to new Councillors!

Local Authority complaints higher than pre COVID levels

Cardiff Council to improve its “Assisted Lift” waste collection service, after the Ombudsman finds it failed vulnerable residents

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

"Thank you with all my heart for your thorough investigation and all your hard work. What you and your team do is so important. It brings answers to families in dire need and helps so much when we are literally alone in the dark and you manage to bring some light. Thank you for all your kindness and hard work."

Ms B Complainant