Public Services Ombudsman for Wales

Type in your search and hit enter to see results

Select Your Language

Use our online form to see if we can help

Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

Learn more about us

News & Blog

View all

“Catalogue of failings” in Cwm Taf Patient Death

5 Jun

‘Fear and Blame Culture’ Must Be Addressed

23 Mar

Patient dies after hospital fails to diagnose heart problem

24 Oct

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

Case Books

View All

Ombudsman Casebook 32

January - March

View Case Book

Ombudsman Casebook 27

October - December

View Case Book

Ombudsman Casebook 31

October - December

View Case Book