"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
Complainant
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Complainant
Oral complaint
"I will never forget this experience … I am extremely grateful."
Complainant
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
Complainant
"Thank you for the prompt turn around!"
Complainant
"You are a very important service for people with questions that need answers. Thank you."
Complainant
On 21/04, our phone lines will be closed until 13:30. They will also be closed throughout the day on 22/04 due to staff training. We will return voicemails as soon as possible from 23/04 onwards.
