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Information on the Complaints Standards Authority - Handling complaints, Reports, Training & Resources

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"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."

Complainant

"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."

Complainant

Oral complaint

"I will never forget this experience … I am extremely grateful."

Complainant

"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."

Complainant

"Thank you for the prompt turn around!"

Complainant

"You are a very important service for people with questions that need answers. Thank you."

Complainant