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The latest case summary findings and access to our casebook

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Factsheets to help you understand what the Ombudsman can and cannot investigate

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For Public Service Providers needing more information

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The latest news from The Public Services Ombudsman for Wales

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”
Ms C Complainant
“It just shows that making a complaint does make a difference.”
Mr N Complainant
"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."
Ms F Complainant