The Public Services Ombudsman for Wales has legal powers to look into complaints about public services and independent care providers in Wales. The Ombudsman also investigates complaints that members of local government bodies have breached their authority’s code of conduct. He is independent of all government bodies and provides a free and independent service.
“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”
Ms C
Complainant
“It just shows that making a complaint does make a difference.”
Mr N
Complainant
"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."
Ms F
Complainant
"Thank you with all my heart for your thorough investigation and all your hard work. What you and your team do is so important. It brings answers to families in dire need and helps so much when we are literally alone in the dark and you manage to bring some light. Thank you for all your kindness and hard work."
