Public Services Ombudsman for Wales

Cardiff and Vale University Health Board agrees to a redress payment of £10,000 after patient develops complications following unnecessary colon surgery.

7 Dec

“Significant injustice” Caused to Mother and Son Due to Health Board’s Failure to Provide Appropriate Psychology Services: An Ombudsman Investigation

19 Oct

Ombudsman publishes his first-ever own initiative investigation into the homelessness review process in Wales, finding evidence of “systemic maladministration” by local authorities

6 Oct

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

"Thank you with all my heart for your thorough investigation and all your hard work. What you and your team do is so important. It brings answers to families in dire need and helps so much when we are literally alone in the dark and you manage to bring some light. Thank you for all your kindness and hard work."

Ms B Complainant

Welcome to the Ombudsman

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