Refuse collection. recycling and waste disposal : Newport City Council
Report date
29/10/2021
Subject
Refuse collection. recycling and waste disposal
Outcome
Early resolution
Case ref number
202104763
Report type
Early resolution
Relevant body
Newport City Council
Miss X complained that her recycling waste had not been collected on several occasions. She also complained that the Council had not responded to her complaint.
The Ombudsman decided that the Council should undertake an immediate complaint investigation and provide Miss X with a written response (within 3 weeks) to explain what had happened, action taken, and what action it proposed to take in redress.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.