Report Date


Case Against

Wales & West Housing Association



Case Reference Number



Early resolution

Mr X complained about visitors staying at his neighbour’s homes in violation of tenancy agreements. He also complained about a lack of mask wearing by staff, standard or safety of the communal door, cannabis smoking, an allegation of breaching his confidentiality and Association staff avoiding his telephone calls.

The Ombudsman was satisfied that the Association had reasonably addressed the visitor issues, but decided that a further written response should be issued (by 29 July) to address the other issues not already responded to.

The Association agreed to issue the further written response and the Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.