Report Date


Case Against

Swansea Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr A complained that since the Council had carried out work and renewed parts of the heating system in his home, it had become noisy and did not maintain the temperature level of heat that he had previously received.
An assessment of Mr A’s complaint found that the Council had responded to him in writing under its complaints procedure. The Ombudsman was of the view that the Council should offer Mr A a second opinion regarding the heating system at his home.

The Ombudsman contacted the Council and it agreed that:
1) The Gas section manager will carry out a full inspection of his heating system.
2) Provide him with a written summary of the inspection.

This will be completed within 20 working days of the date of my decision letter.