Report Date

13/12/2021

Case Against

Welsh Ambulance Services NHS Trust

Subject

Health

Case Reference Number

202105810

Outcome

Early resolution

Ms X complained that she had not received a response to her complaint made to WAST in February.

In considering your complaint, the Ombudsman was concerned that Ms X had not received a response and she had been inconvenienced by the organisation’s actions. The Ombudsman decided to settle the matter without an investigation.

In settlement of the complaint, WAST agreed to provide Ms X with a response by 10 January 2022.