Welsh Ambulance Services NHS Trust
Ms X complained that she had not received a response to her complaint made to WAST in February.
In considering your complaint, the Ombudsman was concerned that Ms X had not received a response and she had been inconvenienced by the organisation’s actions. The Ombudsman decided to settle the matter without an investigation.
In settlement of the complaint, WAST agreed to provide Ms X with a response by 10 January 2022.