Report Date


Case Against

Natural Resources Wales



Case Reference Number



Early resolution

Mr A complained about Natural Resources Wales’ (“NRW”) failure to address his concerns regarding a neighbour’s removal of a roof, which contained asbestos, many years ago. Mr A decided against pursuing that complaint after discussing the matter with the Ombudsman’s office.

Mr A also complained about the way a NRW officer spoke to him on the phone. Mr A did not receive a significant response to that complaint from NRW. This was maladministration on the part of NRW. To resolve the complaint, NRW agreed to investigate the complaint and provide Mr A with an appropriate response within 2 months. In addition, NRW said that they will deal with similar complaints differently in the future to ensure that members of the public receive appropriate responses after they have complained about the conduct of NRW officers.