Mr X complained that there was damp in his property caused by the neighbouring property owned by the Association. He also complained that he had not received a response to his complaint.
The Ombudsman was concerned that Mr X had not received a formal response to his complaint and that he had been inconvenienced by the Association’s actions. He decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to carry out the following actions within 2 weeks:
• Provide Mr X with a formal complaint response
• Provide Mr X with an explanation for the delays in providing a formal response
• Provide Mr X with an apology for the delay