Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
11/11/2021
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202103344
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Mrs A complained about the care provided to her late father at the Princess of Wales Hospital, in late 2020. She complained to Cwm Taf Morgannwg University Health Board (“the Health Board”) about that care and was provided with a written response in April 2021. Mrs A intended to meet with Health Board staff to discuss her concerns but decided to complain to this office because of the delay she experienced in arranging such a meeting.
The Health Board confirmed that a meeting had been arranged for the end of November 2021. The Ombudsman determined that the meeting would resolve the complaint to this office for the time being.