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Medication > Prescription dispensing : Cardiff and Vale University Health Board

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Medication > Prescription dispensing


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Cardiff and Vale University Health Board

Mrs X complained about the Health Board’s management of her chronic pain over the last year and about the unresolved issue of arranging a regular prescription of Lidocaine patches which has caused her pain and impacted on the quality of her life. Mrs X had complained to the Health Board but had not received a response to her concerns.

The Health Board agreed to take action to resolve Mrs X’s complaint, namely:

• To provide Mrs X with a response to her complaint to confirm the plan moving forward regarding the Lidocaine patches, provide Mrs X with the necessary details about the plan and apologise to her for the confusion and delays she has experienced regarding her prescription and appointment with her Consultant

• To confirm an appointment for Mrs X with her Consultant.

The Ombudsman was satisfied that the action the Health Board agreed to take would resolve the complaint.