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Handling of planning application (other) : Neath Port Talbot Council

Report date



Handling of planning application (other)


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Neath Port Talbot Council

Mrs X complained regarding the handling of a planning application by Neath Port Talbot Council (“the Council”) for a garage in close proximity to her home. The Ombudsman’s assessment identified concerns regarding the handling of the complaint; the information provided to Mrs X and the inconvenience caused by the Council’s actions.

As a result of the identified concerns the Council has agreed to undertake the following by 15 October 2021 in settlement of Mrs X’s complaint:

• Provide a stage 2 complaint response
• Pay £100 to acknowledge the inconvenience