Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council
Report date
09/03/2022
Subject
Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Outcome
Early resolution
Case ref number
202106659
Report type
Early resolution
Relevant body
Carmarthenshire County Council
Mrs X complained that a flood had caused damage to her mother’s property back in May 2021, and that there has been a delay in the Council repairing the property.
The Ombudsman was concerned that Mrs X had yet to receive a stage 2 response to her complaint and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mrs X with a stage 2 formal response by 31 March 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.