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Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Carmarthenshire County Council

Report date

09/03/2022

Subject

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Outcome

Early resolution

Case ref number

202106659

Report type

Early resolution

Relevant body

Carmarthenshire County Council

Mrs X complained that a flood had caused damage to her mother’s property back in May 2021, and that there has been a delay in the Council repairing the property.

The Ombudsman was concerned that Mrs X had yet to receive a stage 2 response to her complaint and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mrs X with a stage 2 formal response by 31 March 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.

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