Mrs X complained that a flood had caused damage to her mother’s property back in May 2021, and that there has been a delay in the Council repairing the property.
The Ombudsman was concerned that Mrs X had yet to receive a stage 2 response to her complaint and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mrs X with a stage 2 formal response by 31 March 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.