Housing : Powys County Council
Report date
23/11/2021
Subject
Housing
Outcome
Early resolution
Case ref number
202105040
Report type
Early resolution
Relevant body
Powys County Council
Ms X complained about the Council’s decision to relocate her to alternative housing and that it failed to adequately support her with her tenancy. Ms X said that she had complained to the Council twice but that she had not received a response to her complaints.
The assessment found that the Council had no record of the first complaint being made. However, it had provided a response to the second complaint, which Ms X had not received.
The Council agreed to re-send a copy of its complaint response to Ms X in settlement of the complaint.