Report Date

07/02/2022

Case Against

Cardiff Council

Subject

Other

Case Reference Number

202106624

Outcome

Early resolution

Mr X complained that the Council failed to respond to his complaint about the general upkeep and maintenance of two parks which he believed posed a significant health and safety risk to the public.

The Ombudsman decided that the Council should provide Mr X with a substantive written response to address his concerns and apologise for the delay in its response.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.