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Appointment procedures (including outpatients) : Betsi Cadwaladr University Health Board

Report date

26/05/2022

Subject

Appointment procedures (including outpatients)

Outcome

Early resolution

Case ref number

202200121

Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

Miss X complained although she had complained about the treatment she received in hospital back in February 2022, she had not received a response.

The Ombudsman was concerned that Miss X had not yet received a response to her concerns, and she contacted the Health Board. As an alternative to an investigation, the Health Board agreed to apologize to Miss X for the delay in providing her a response by 10 June 2022, and to provide her with a formal response by 2 July 2022.

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