Report Date


Case Against

Betsi Cadwaladr University Health Board


Appointment procedures (including outpatients)

Case Reference Number



Early resolution

Miss X complained although she had complained about the treatment she received in hospital back in February 2022, she had not received a response.

The Ombudsman was concerned that Miss X had not yet received a response to her concerns, and she contacted the Health Board. As an alternative to an investigation, the Health Board agreed to apologize to Miss X for the delay in providing her a response by 10 June 2022, and to provide her with a formal response by 2 July 2022.