Report Date


Case Against

Cardiff Council


Refuse collection. recycling and waste disposal

Case Reference Number



Early resolution

Ms X complained about an ongoing matter relating to the non-collection / inconsistent collection of her recycling and refuse waste.

The Ombudsman decided that the Council should provide Miss X with a written apology (within 3 weeks) for the inconvenience she has suffered. It will also provide assurances to Ms X that the matter will be logged with its Collections Team Manager to monitor her collections for the next 3 months. It will also make its Collections Team aware of Ms X to ensure all efforts are made in future to collect her waste.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.