Report Date


Case Against

Cardiff Council


Refuse collection. recycling and waste disposal

Case Reference Number



Early resolution

Mr X complained that the Council had repeatedly failed to collect his waste.

In considering this complaint the Ombudsman was concerned that the Council had not provided the complainant with a detailed complaint response. The Council acknowledged the repeated failings in respect of the waste collection and agreed to undertake the following in settlement of Mr X’s complaint:

By 17 December 2021,

1. Provide a formal written apology to Mr X.

2. Provide Mr X with a complaint response which fully explains why the waste has not been collected and what measures will be put in place to stop this from reoccurring

3. Provide Mr X with financial redress in the sum of £50 in recognition of the time and trouble he has experienced.