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Health : Hywel Dda University Health Board

Report date

7th Apr 2021

Subject

Health

Outcome

Early resolution

Case ref number

202005663

Report type

Early resolution

Relevant body

Hywel Dda University Health Board

Miss X complained that Hywel Dda University Health Board (the Health Board) had failed to respond to the complaint she had submitted 13 months earlier.

The Health Board agreed to apologise for the delay, offer financial redress of £250, in recognition of the additional time and trouble to which Miss X had been put in pursuing the complaint, and issue its formal response to her complaint within 20 working days.

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