Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Ms A complained about the care and treatment provided to her late partner when, in December 2020, he was admitted to the University Hospital of Wales with severe COVID-19. She also complained that she had not received a copy of the Mortality Review Report and that a meeting to discuss it had not been arranged.

The Ombudsman did not consider it was reasonable to exercise discretion in considering the complaint out of time. However, decided to settle the other issues.

She sought and obtained the Health Board’s agreement to provide the outstanding documentation and to arrange a meeting within 2 weeks of the issue of the decision.