Report Date


Case Against

Cardiff Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr X complained that the Council failed to repair a window at his property for over two years. Mr X complained that despite several scheduled appointments being made by the Council, all appointments had been cancelled with no future date confirmed.

The Ombudsman was concerned that Mr X had not yet had his window fixed, and that he had not received a scheduled date for this to take place. As an alternative to an investigation, the Council agreed to write to Mr X with a formal apology, and to schedule the repair to take place on 21 February 2022. The Ombudsman accepted this as a resolution of Mr X’s complaint.