We are happy to accept and respond to correspondence in Welsh. This will not lead to a delay. All our documents are available in both Welsh and English.
The Ombudsman can consider complaints:
Please see the links to our booklets below and read the booklet relevant to the type of complaint you want to make. This information will help you understand the matters that the Ombudsman can and cannot look at and will tell you what will happen with your complaint. You can also telephone us for information about making a complaint. If, having considered the information, you decide that you want to make a complaint, you can do so by:
If you want to complain about a public service provider, our online complaint form will automatically help you identify the body you want to complaint about (in the case of a complaint about an independent care provider you will be asked to enter their details). However, if you decide to complete the printed out complaint form, please check that the organisation you want to complain about is of a type that the Ombudsman can look into (the list is available here).
Visit our Accessibility page here.
Download the appropriate form: (The service provider form can be used for both public and independent service provider complaints.)
1 Ffordd yr Hen Gae
0300 790 0203
In times of trouble or distress, some people may act out of character. There may have been upsetting or distressing circumstances leading up to a complaint. We do not view behaviour as unacceptable just because someone is forceful or determined.
We believe that all complainants should have the right to be heard, understood and respected. However, our staff also have the same rights. We, therefore, expect you to be polite and courteous in your dealings with us. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence.