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The Ombudsman can consider complaints:

  • about a public service provider
  • about an independent care provider, or
  • that a local authority member has broken the code of conduct.

Below are three booklets. Please read the booklet relevant to the type of complaint you want to make. This information will help you understand the matters that the Ombudsman can and cannot look at and tell you what will happen with your complaint. If having read this information, you decide that you want to make a complaint, you should do so by completing the online complaint form below.

However, if you prefer, you can also print out the relevant form (to be found at the bottom of this page), complete it and return it to the Ombudsman’s office at the address shown below. If you want to complain about a public service provider, our online complaint form will automatically help you identify the body you want to complaint about (in the case of a complaint about an independent care provider you will be asked to enter their details). However, if you decide to complete the printed out complaint form, please check that the organisation you want to complain about is of a type that the Ombudsman can look into (the list is available here).

In times of trouble or distress, some people may act out of character. There may have been upsetting or distressing circumstances leading up to a complaint. We do not view behaviour as unacceptable just because someone is forceful or determined.

We believe that all complainants should have the right to be heard, understood and respected. However, our staff also have the same rights. We, therefore, expect you to be polite and courteous in your dealings with us. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence.

To help you understand how we deal with your complaint you can access our flowcharts here and here.

Guidance on how to make complaints to the Ombudsman

Want to complain about a public body?

Want to complain about the care you pay for?

How to complain that a local authority member has broken the code of conduct

A Young Person’s Guide to Making a Complaint

By Post

Download the appropriate form. (The service provider form can be used for both public and independent service provider complaints.)

Service Provider Complaint Form

Service Provider Complaint Form (Easy Read)


Post the completed form to:

1 Ffordd yr Hen Gae
CF35 5LJ
0300 790 0203